Frequently Asked Questions
Find answers to common questions about our products and services
Are your products cruelty-free?
Yes, theBalm Cosmetics is a 100% cruelty-free brand. We do not test our products or ingredients on animals.
Do your products contain parabens?
We pride ourselves on offering paraben-free formulas across our entire range of cosmetics.
How can I find the right shade for my skin tone?
Each product page features a detailed shade guide. You can also contact our beauty experts for personalized recommendations.
Are your products non-comedogenic?
Most of our face products are formulated to be non-comedogenic, meaning they won't clog your pores.
Can I change or cancel my order after it's been placed?
Orders are processed quickly, but if you contact us within 1 hour of placement, we will do our best to accommodate changes.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.